Refund policy

• Files that fail validation are never charged. If a fixed file does not pass PDF/UA-1 machine validation, or any original text is missing, its pages go back to your balance automatically.
• Unused page packs: you can ask for a full refund within 14 days of purchase if you have not used any pages from the pack.
• Partly used packs: within 14 days of purchase, we refund the unused pages at the pack's per-page price.
• Not satisfied with a result: tell us within 14 days, with the file name and what went wrong. If the problem is ours, we return the pages for that file.

To request a refund, email support@pdfaccessly.com from the address you sign in with and include your order number. Refunds go back to the original payment method through our payment provider, Waffo Pancake.